Privacy Policy

KEY DETAILS:

This website privacy policy describes how Wellsbridge Sales and PBS Servicing protects and makes use of the information you give the company when you use this website to contact us.

Wellsbridge and PBS Servicing is committed to privacy protection, if you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This website is designed and maintained by Spidersnet. All rights reserved.

This website privacy policy was initially published on this website on the 20th May 2018 in compliance with the new GDPR regulations which came into force on the 25th May 2018.

This policy is updated from time to time. The latest version (26th May 2018) is published on this page.

If you have any questions about this policy, please email: [email protected] or write to: The Office Administrator at Wellsbridge Sales, Ramsey Forty Foot, Ramsey, Huntingdon, Cambs, PE 26 2XJ.

Controllers

Controller for Wellsbridge Sales: Name given on request.

Controller for PBS Servicing: Name given on request.

GDPR:  'General Data Protection Regulation'

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA.

The GDPR is Europe's new framework for data protection laws. It replaces the previous 1995 data protection directive.

The new regulation started on 25 May 2018. It will be enforced by the Information Commissioner's Office (ICO).

INTRODUCTION:

We gather and use certain information about individuals in order to provide products and services with regards to the following criteria;

• Vehicle Valuations (Selling or Part/Exchange)
• Organising Finance Quote/s (by Customer Request).
• Buying and Selling Motor-homes.
• All Email enquiries.
• After-Sales Services provided by Wellsbridge Sales & PBS Servicing.

We also collect some information to understand how visitors use this website so we can present timely and relevant information.

Opt-In

Currently we do not do any direct formal marketing with regards to customer information so there is no Opt-In box anywhere on our email forms or anywhere else on this website. If any of these processes change in the future then we have a strict policy of OPT-IN only. (eg if we ran a newsletter in the future we would ask you if you want it first).

What data we gather

We may collect the following information:

• Your Name (Title and Surname is generally optional unless absolutely required).
• Contact information including e-mail address & telephone number/s.
• Demographic information, such as postcode, preferences and interests.
• Other information that may be relevant to certain enquiries.eg; if applying for finance etc.

Please note:

• We promote the use of surveys (eg; 'Owner Satisfaction' survey run by Practical Motorhome magazine). 
• We also promote and recommend the use of online reviews of our company and products/services, etc.

             (either of which can lead inevitably or indirectly to some form of data collection)

How we use this data

Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services.

Specifically, we may use this data:

• For our own internal records only (we do not share customer data with any 3rd party unless required by law).
• To help us to understand our customer's needs.
• To improve the products and services we provide.
• To contact you in response to a specific enquiry.

The GDPR require an Information Audit whereupon Wellsbridge Sales and PBS Servicing will list what type of Data we hold and to work out what basis we are legally allowed to use that Data.

Cookies and how we use them:

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to know if you have visited before.

Cookies allow websites and applications to store your preferences in order to present content, information and options that are specific to you. They also enable analysis of website traffic and which pages have been visited.

How we use cookies

We use cookies to:

• Analyse our web traffic. Aggregated usage data helps us improve the website structure, design, content and functions.
• Store information about your preferences. The website can then present you with information you may find relevant and interesting.
• To recognise when you return to our website. We may show you relevant content, or provide functionality that you used previously.

Cookies do not provide us with access to your computer or any information about you other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions for you. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies

Controlling information about you

When you fill in a form or provide your details on our website, Wellsbridge Sales and PBS will not use any personal data or information to be used by anybody for direct marketing purposes.

We will never lease, distribute or sell your personal information to third parties unless any law enforcing agency requires us to.

Any personal information we hold about you is stored and processed under our data protection policy in line with the Data Protection Act 1998..

Any personal information we hold about you is stored and processed under our data protection policy strictly in accordance with the GDPR as from the 25th May 2018 and any future changes and modifications that will be required by the GDPR thereafter.

You may request details of personal information which we hold about you under the Data Protection Act 1998. At this present time a small fee will be payable £10.00 . Under the new GDPR regulations any personal data information will take up to 1 month to acquire information, proof of id is required. The personal information that we supply to the data subject may incur a fee if there is a lot of admin work involved. Wellsbridge Sales and PBS Servicing will initiate your Right of Access and any other rights you as an individual are entitled to. Please contact us by email for any further clarification.

If you believe that any information on you is incorrect or incomplete, please write to (or email) us as soon as possible at the above address. We will promptly correct any information that is found to be incorrect.

Security

We will always hold your information securely. Password protected and encrypted. If there has been a breach of security regarding personal data and we believe the information not to be password or encrypted, we will contact the ICO within 72 hours under the new regulations after our own internal investigation.

Wellsbridge Sales and PBS Servicing is currently registered with the ICO.

Any information in paper format which is no longer required will be cross shredded.

To prevent unauthorized disclosure or access to your information, we have implemented security safeguards, eg password protected computers, programs and files that may use or contain personal information like name, address, telephone number.

We also follow stringent procedures to ensure we work with all personal data in line with the GDPR 25/5/2018.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside of our own website domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the website’s data protection and privacy policies fully.

eg: Visitor-Chat

Our website may use Visitor Chat for your convenience. If it is available you will see the option on any of our website pages. Their privacy policy can be viewed by clicking 'Privacy' on an open chat box.

-or- To view their privacy policy, please go to: https://visitor.chat/live-chat-privacy/ (Opens in a new window)

eg: Finance Links & Information

Our website may use a 3rd party finance calculator. If it available you will see the option on the vehicle description pages.